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VERSION:2.0
PRODID:-//HDI Steel City//Silkstart Technology Inc.//
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TZID:America/New_York
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DTSTART;VALUE=DATE-TIME:20260308T020000
TZNAME:EDT
TZOFFSETFROM:-0500
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI Steel City In-Person Event: Lessons Learned and Best Practices 
 for Implementing an ITSM System
DTSTART;TZID=America/New_York;VALUE=DATE-TIME:20250509T113000
DTEND;TZID=America/New_York;VALUE=DATE-TIME:20250509T150000
DTSTAMP;VALUE=DATE-TIME:20250501T000108
UID:6812b9c496385f05c6c4edbf
DESCRIPTION: Lessons Learned and Best Practices for Implementing an ITSM 
 System Presented by: Zoe Burns\, IT Service Desk Manager\, City of 
 Pittsburgh Focusing on the successful application of Information 
 Technology Infrastructure Library's (ITIL's) guiding principles\, this 
 session will take us on a journey through the implementation of an 
 Information Technology Service Managment (ITSM) system in a real-life 
 organization. In a "trial by fire\, " lessons learned experience\, see how
  an organization produced the successful adoption of a system by 
 implementing a more rigorous methodology which includes active stakeholder
  engagement\, requirements gathering\, and trust-building strategies that 
 aligns the system with user needs and expectations. By adopting a 
 structured\, feedback-driven ITIL approach and emphasizing change 
 management\, an organization can carry out a successful roll-out the first
  time! Meeting Details When: Friday\, May 9\, 2025 from 11:30 AM - 3:00 PM
  (Registration and Networking starts at 11:30 AM\, Lunch is served at 
 Noon) Price: FREE for Members\, $20 for Non-Members. Want to attend for 
 free? Join Now! Thank You to Our Sponsor and Proud Supporter of HDI Steel 
 City Chapter 
LOCATION:The Cardello Building\, 1501 Reedsdale St #201\, Pittsburgh\, PA 
 15233
PRIORITY:5
URL:https://hdc-steelcity.silkstart.com:443/events/hdi-steel-city-in-
 person-event-lessons-learned-and-best-practices-for-implementing-an-itsm-
 system
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