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PRODID:-//HDI Steel City//Silkstart Technology Inc.//
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DTSTART;VALUE=DATE-TIME:20260308T020000
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DTSTART;VALUE=DATE-TIME:20261101T020000
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SUMMARY:HDI Steel City Sponsored by PNC Bank Presents: The Frontline IT 
 Support Summit
DTSTART;TZID=America/New_York;VALUE=DATE-TIME:20261009T110000
DTEND;TZID=America/New_York;VALUE=DATE-TIME:20261009T150000
DTSTAMP;VALUE=DATE-TIME:20260804T162439
UID:6a7212475791260604604f1d
DESCRIPTION: Because Great Customer Service Doesn't Just Happen... You 
 spend every day supporting everyone else. Spend one afternoon investing in
  yourself! In celebration of Customer Service Month\, HDI's Frontline IT 
 Support Summit is a dynamic half-day event hosted at PNC Bank's majestic 
 headquarters in the heart of the city of Pittsburgh. Designed for 
 frontline IT support analysts and service desk leaders\, this summit 
 brings together skill-building\, peer collaboration\, and meaningful 
 recognition into one impactful experience. Join HDI Steel City Chapter and
  PNC Bank for an engaging afternoon. You'll experience: Kick-off Lunch 
 with pizza\, salad and beverages provided by PNC to relax and collaborate 
 with fellow IT professionals from across the region Hands-on customer 
 experience training you can use immediately Practical skill-building for 
 today's support challenges Recognition of the essential role frontline IT 
 plays in every organization Meeting Details - Register by Wednesday\, 
 September 30th! When: Friday\, October 9\, 2026 from 11:00 AM - 3:00 PM 
 Where: Tower at PNC Plaza\, 300 Fifth Avenue\, Pittsburgh\, PA 15222 
 Conference Room &ndash\; 16th Floor &ndash\; Delaware/DC *** *** This is a
  secure building. Please bring an approved Government ID (i.e.\, Drivers 
 License) Parking: Public Parking Available or Public Transportation Price:
  FREE for Members\, $20 for Non-Members. Want to attend for free? Join HDI
  Steel City Chapter Now! (Make sure to designate Steel City-Pittsburgh as 
 your chapter) About our Keynote Speaker: Kaylie Farkas-Kotlenz\, 
 Technology Service Desk Analyst Lead HDI Steel City 2026 Analyst of the 
 Year Winner (PNC Bank) Kaylie Farkas-Kotlenz is a Technology Service Desk 
 Analyst Lead at PNC\, bringing over four years of experience in IT and 
 frontline support. She is passionate about continuous learning and thrives
  on expanding her knowledge across all areas of technology\, service 
 delivery and so much more. In her role\, Kaylie focuses on delivering 
 high-quality support\, improving processes\, and supporting both end users
  and fellow analysts. She aspires to work alongside top leaders within her
  organization and across the broader IT industry to drive innovation and 
 elevate customer experience. Kaylie will share insights and real-world 
 strategies to energize teams\, elevate the frontline experience\, and 
 build a culture of recognition. Become A Steel City Sponsor and Proud 
 Supporter of the HDI Steel City Chapter! Sponsorship Levels The HDI Steel 
 City Chapter strives to uphold the mission and vision of the premier 
 worldwide member association for the IT Service and Support Industry at a 
 local level. With your help\, HDI Steel City will not only succeed in 
 providing the most inspiring speakers and beneficial monthly meetings in 
 order to maximize member experience\, but we can also provide opportunity 
 for your company to gain exposure among the participating IT Service and 
 Support community throughout the Pittsburgh region. Diamond Sponsor - 
 $3\,000 (Annually) Platinum Sponsor - $2\,000 (Annually) Gold Sponsor- 
 $1\,500 (Annually) Silver Sponsor- $800 (December Awards Banquet) See our 
 website for how your sponsorship benefits your organization and the HDI 
 Steel City Chapter: https://hdc-steelcity.silkstart.com/cpages/sponsorship
  Additional Ways to Support HDI Steel City Monthly Event Sponsorship: 
 Sponsor an event lunch or happy hour for the Steel City chapter! 
 Sponsorship in Kind: Assist with giveaways and awards during our events 
 (example: gift cards for nominees at our December Awards Banquet). Contact
  us today: hdi@hdisteelcity.com 
LOCATION:The Tower at PNC Plaza\, 300 Fifth Ave\, Pittsburgh\, PA 15222\, 
 USA
PRIORITY:5
URL:https://hdc-steelcity.silkstart.com:443/events/hdi-steel-city-in-
 person-it-frontline-support-summit
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