Event Details
Lessons Learned and Best Practices for Implementing an ITSM System
Presented by: Zoe Burns, IT Service Desk Manager, City of Pittsburgh
Focusing on the successful application of Information Technology Infrastructure Library's (ITIL's) guiding principles, this session will take us on a journey through the implementation of an Information Technology Service Managment (ITSM) system in a real-life organization.
In a "trial by fire, " lessons learned experience, see how an organization produced the successful adoption of a system by implementing a more rigorous methodology which includes active stakeholder engagement, requirements gathering, and trust-building strategies that aligns the system with user needs and expectations.
By adopting a structured, feedback-driven ITIL approach and emphasizing change management, an organization can carry out a successful roll-out the first time!
Meeting Details
When: Friday, May 9, 2025 from 11:30 AM - 3:00 PM
(Registration and Networking starts at 11:30 AM, Lunch is served at Noon)
Price: FREE for Members, $20 for Non-Members.
Want to attend for free? Join Now!
Thank You to Our Sponsor and Proud Supporter of HDI Steel City Chapter
Attendees (9)
When
Location
- The Cardello Building, 1501 Reedsdale St #201, Pittsburgh, PA 15233
