Event Details
Service Management for the Digital Age
Let's Welcome KCS (Knowledge Centered Service) Framework
A Virtual Event Presented by: Dallin R. Nielson, PNC Bank
As digital transformation accelerates, the need for skilled, knowledge-driven service support has never been greater.
In this session, we’ll explore how Knowledge-Centered Service (KCS) can help support organizations by enabling efficient knowledge sharing and continuous learning.
We’ll cover the basics of KCS, its key benefits, and how it differs from traditional help desk approaches.
Meeting Details
When: Friday, April 11, 2025 from 12:30 PM - 1:30 PM
(Meeting will open at 11:30 AM for networking time!)
Price: FREE for Members, $10 for Non-Members. Want to attend for free? Join Now!
(Meeting invitations with URL will be sent after registration)
Thank You to Our Sponsor and Proud Supporter of HDI Steel City Chapter
