HDI Steel City Chapter - Master the Game: Elevating Success with Performance Analytics, AI and Next-Gen Reporting

Master the Game: Elevating Success with 

Performance Analytics, AI and Next-Gen Reporting

In today's fast-paced data-driven world, gaining insights is no longer enough: You need to leverage them for meaningful impact. In this 60-minute session, we'll explore how to "level up" your decision-making with powerful tools like performance analytics, AI, and advanced reporting techniques.

You'll learn how to drive performance improvements, spot trends before they become issues, and make data-driven decisions with confidence. Whether you're looking to enhance visibility into key metrics or automate reporting processes, this session will equip you with the knowledge and strategies to "score big" in your organization.

Meeting Details

Where: Giant Eagle Inc., 700 Cranberry Woods Dr, Cranberry Twp, PA 16066

(Training room is adjacent to the main lobby).

When: Friday, March 14, 2025 from 11:30 AM - 3:00 PM. Lunch served at noon.

Parking: Free parking lot at the venue 

(Attendees will enter through main door and check in with reception).

Price: FREE for Members, $20 for Non-Members.  Want to attend for free? Join Now!

Agenda

11:30–12:00    Registration and Networking
12:00–12:30    Kickoff and Lunch
12:30–1:30      Presentation: Master the Game
1:30–1:45        Break
1:45–2:45        Break-out Activity
2:45–3:00        Steel City Chapter Business

Presenter Biography

Jordan Fischer, Associate Software Engineer, Giant Eagle Inc.

Jordan Fischer is a Software Engineer at Giant Eagle Inc., a Pittsburgh-based regional grocery chain. She specializes in ServiceNow development, performance analytics and reporting on their ITSM team. She joined Giant Eagle in 2020 on their support desk, serving three years on the front line before taking lead on reporting and performance analytics to offer a fresh new perspective that drives innovative solutions that enhances Giant Eagle's IT operational efficiency. As the ITSM Reporting Analyst, Jordan works closely with IT leadership, providing metrics for data-driven decisions on Giant Eagle's ITIL processes such incident, change, configuration management and field services. As a developer, she uses her experience from her other roles to make enhancement suggestion and decisions that improve the front line support experience. While Jordan's title has changed to developer, she has continued her role as the ITSM Reporting Analyst and remains the process owner for performance analytics. Being part of the new generation of service and support, she is eager to find new and innovative solutions that can improve her company's service management. Jordan holds a Bachelor of Science degree in Computer Science and Cybersecurity and has obtained several certifications and badges from ServiceNow ranging from development and ITSM to Reporting and Performance Analytics.

Thank You to Our Sponsor and Proud Supporter of HDI Steel City Chapter