No one runs into conflict intentionally. Usually it hits a manager or another employee like a photon torpedo, and far too often people are ill-prepared to handle these challenging scenarios. Do you manage the situation or the person? What are the best practices to mitigate the problem and deescalate the incident?
Denis Rudd and Tom Wilk will open your view screens to the multitude of techniques that can be used to address conflict in business environments. Using the fantastical world of Star Trek, they will eradicate pre-conceived notions about conflict through fun and interactive activities. Charge up your dilithium crystals and get ready for warp 10.
- What is Conflict Management?
- Star Trek and First Contact
- Mitigating Conflict is a Process
- Best Practices'
Denis Rudd II and Tom Wilk
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