Event Details
Energizing Remote Teams for Success
Presented by: Douglas Pamplin, Vice President of PNC Bank Technology Service Desk Operation
In an era where the nature of work is continually evolving, maintaining motivation, cohesion, and productivity among remote teams is critical.
This session will provide practical strategies to build trust, strengthen engagement, and cultivate a successful virtual workplace culture.
Motivating individuals who work remotely presents distinct challenges; however, there are established approaches for enhancing engagement, productivity, and job satisfaction. This discussion will present several practical recommendations grounded in expert guidance and professional experience. Social interaction need not diminish in a remote environment. We will walk through effective methods for fostering connection, including virtual coffee meetings and online team-building activities, thereby supporting a collaborative and meaningful work atmosphere.
Meeting Details
When: Friday, November 14, 2025
- 11:30 am - 12:00 pm: Registration and Networking
- 12:00 pm -12:30 pm: Steel City Chapter Business
- 12:30 pm - 2:30 pm: Featured Presentation
Price: FREE for Members, $10 for Non-Members
(Zoom link for meeting will be sent upon registration)
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About Our Outstanding Presenter, Douglas Pamplin:
Douglas is the Vice President of PNC Bank Technology Service Desk Operations and brings over 30 years of experience in the financial sector. His career has encompassed a range of roles, including customer service, back-office processing, and the management of technology support teams. Douglas has demonstrated a consistent ability to champion both people-focused and technology-driven initiatives, resulting in improved customer satisfaction and increased productivity.
In his current position, Douglas collaborates closely with key business partners to develop, implement, and launch strategic projects that align with the organization’s objectives. His commitment to teamwork ensures that both operational improvements and technological advancements are seamlessly integrated, creating enhanced service delivery across the board.
Douglas holds a Bachelor of Science in Business Administration from Saint Peter’s College and a Master of Business Administration with a focus on international management. His combination of academic credentials and professional experience provides him with the tools needed to successfully lead teams and achieve results in dynamic, rapidly changing environments. Additionally, Douglas is a co-author of the book Conversational Insights | From Great Minds, contributing Chapter 11, “The Dying Art of Customer Service.”
Attendees (9)
