Skip to Main Content

HDI Steel City In-Person Event: Lessons Learned and Best Practices for Implementing an ITSM System

09 May 2025
11:30am - 3:00pm EDT

 

Lessons Learned and Best Practices for Implementing an ITSM System 

Presented by: Zoe Burns, IT Service Desk Manager, City of Pittsburgh

  

Focusing on the successful application of Information Technology Infrastructure Library's (ITIL's) guiding principles, this session will take us on a journey through the implementation of an Information Technology Service Managment (ITSM) system in a real-life organization.

In a "trial by fire, " lessons learned experience, see how an organization produced the successful adoption of a system by implementing a more rigorous methodology which includes active stakeholder engagement, requirements gathering, and trust-building strategies that aligns the system with user needs and expectations.

By adopting a structured, feedback-driven ITIL approach and emphasizing change management, an organization can carry out a successful roll-out the first time!

 

Meeting Details

When: Friday, May 9, 2025 from 11:30 AM - 3:00 PM

(Registration and Networking starts at 11:30 AM, Lunch is served at Noon)

Price: FREE for Members, $20 for Non-Members.  

Want to attend for free? Join Now!

 

Thank You to Our Sponsor and Proud Supporter of HDI Steel City Chapter

Ticket Name Sale Ends Price Quantity
Member
08 May 2025
Free
Sale Ended
Non-Member
08 May 2025
$20.00
Sale Ended
Click here to enter your promotional code

09 May 2025
11:30am - 3:00pm EDT

Google Calendar
iCal

  • The Cardello Building, 1501 Reedsdale St #201, Pittsburgh, PA 15233
Bookmark/Share

Beacon Hill

The Cardello Building

1501 Reedsdale St

Suite 201

Pittsburgh, PA 15233

North Side

Get Directions:  https://www.yelp.com/map/beacon-hill-pittsburgh