Event Details
Because Great Customer Service
Doesn't Just Happen...
You spend every day supporting everyone else.
Spend one afternoon investing in yourself!
In celebration of Customer Service Month, HDI's Frontline IT Support Summit is a dynamic half-day event hosted at PNC Bank's majestic headquarters in the heart of the city of Pittsburgh.
Designed for frontline IT support analysts and service desk leaders, this summit brings together skill-building, peer collaboration, and meaningful recognition into one impactful experience.
Join HDI Steel City Chapter and PNC Bank for an engaging afternoon.
You'll experience:
- Kick-off Lunch with pizza, salad and beverages provided by PNC to relax and collaborate with fellow IT professionals from across the region
- Hands-on customer experience training you can use immediately
- Practical skill-building for today's support challenges
- Recognition of the essential role frontline IT plays in every organization
Meeting Details - Register by Wednesday, September 30th!
When: Friday, October 9, 2026 from 11:00 AM - 3:00 PM
Where: Tower at PNC Plaza, 300 Fifth Avenue, Pittsburgh, PA 15222
Conference Room – 16th Floor – Delaware/DC ***
*** This is a secure building. Please bring an approved Government ID (i.e., Drivers License)
Parking: Public Parking Available or Public Transportation
Price: FREE for Members, $20 for Non-Members.
Want to attend for free? Join HDI Steel City Chapter Now!
(Make sure to designate Steel City-Pittsburgh as your chapter)
About our Keynote Speaker:
Kaylie Farkas-Kotlenz, Technology Service Desk Analyst Lead
HDI Steel City 2026 Analyst of the Year Winner (PNC Bank)
Kaylie Farkas-Kotlenz is a Technology Service Desk Analyst Lead at PNC, bringing over four years of experience in IT and frontline support. She is passionate about continuous learning and thrives on expanding her knowledge across all areas of technology, service delivery and so much more. In her role, Kaylie focuses on delivering high-quality support, improving processes, and supporting both end users and fellow analysts. She aspires to work alongside top leaders within her organization and across the broader IT industry to drive innovation and elevate customer experience.
Kaylie will share insights and real-world strategies to energize teams, elevate the frontline experience, and build a culture of recognition.
Become A Steel City Sponsor and Proud Supporter
of the HDI Steel City Chapter!
Sponsorship Levels
The HDI Steel City Chapter strives to uphold the mission and vision of the premier worldwide member association for the IT Service and Support Industry at a local level. With your help, HDI Steel City will not only succeed in providing the most inspiring speakers and beneficial monthly meetings in order to maximize member experience, but we can also provide opportunity for your company to gain exposure among the participating IT Service and Support community throughout the Pittsburgh region.
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Diamond Sponsor - $3,000 (Annually)
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Platinum Sponsor - $2,000 (Annually)
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Gold Sponsor- $1,500 (Annually)
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Silver Sponsor- $800 (December Awards Banquet)
See our website for how your sponsorship benefits your organization and the HDI Steel City Chapter:
https://hdc-steelcity.silkstart.com/cpages/sponsorship
Additional Ways to Support HDI Steel City
- Monthly Event Sponsorship: Sponsor an event lunch or happy hour for the Steel City chapter!
- Sponsorship in Kind: Assist with giveaways and awards during our events (example: gift cards for nominees at our December Awards Banquet).
- Contact us today: hdi@hdisteelcity.com
Attendees (3)
When
Location
- The Tower at PNC Plaza, 300 Fifth Ave, Pittsburgh, PA 15222, USA
